Effective Date: 14th June 2025

WeguGo.com (“WeguGo”, “we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains how we collect, use, and protect your information when you use our services as a customer.

1. Who We Are

WeguGo.com is a platform that connects customers with local restaurants and shops for food ordering and delivery services.

Data Controller:
Data Protection Officer
Fluent Path Ltd
Unit A, 82 James Carter Road
Mildenhall Industrial Estate
Suffolk
IP28 7DE
Email: dpo@wegugo.com

2. What Personal Data We Collect

• Identity Information: name, email address, phone number
• Account Details: login credentials, customer ID
• Order Information: items ordered, delivery address, special instructions
• Payment Information: billing details (note: payment data is processed securely by our third-party payment providers)
• Technical Data: IP address, device type, browser information, cookies
• Location Data: if you enable location services when placing orders
• Communication Data: messages and feedback you send us

3. How We Use Your Information

• To register your customer account
• To process and deliver your orders
• To manage payments and refunds
• To provide customer support
• To send order confirmations and updates
• To improve our services and user experience
• To comply with legal and regulatory obligations
• For marketing (if you have consented)

4. Legal Basis for Processing

• Contractual necessity – to fulfil our agreement with you (e.g. delivering your order)
• Consent – for optional marketing and location-based services
• Legal obligation – for complying with law (e.g. tax records)
• Legitimate interests – to improve our platform and customer service

5. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes outlined in this policy. For example:

• Account and order data: retained while your account is active and for 6 years after for tax/legal reasons
• Marketing data: retained until you withdraw consent

6. Who We Share Your Data With

• Partner restaurants and shops (for order fulfilment)
• Delivery drivers (only necessary delivery details)
• Payment processors (e.g. Stripe, PayPal)
• Customer service platforms
• IT and hosting providers
• Law enforcement or regulators when required by law

We ensure all third parties follow strict data protection standards.

7. International Transfers

Your data may be stored or processed outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

8. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Erase your data (where applicable)
• Restrict or object to processing
• Data portability (receive a copy in structured format)
• Withdraw consent at any time

To exercise your rights, contact: dpo@wegugo.com

We may need to ask you to verify your identity before we can respond to your request.

9. Cookies and Tracking

We use cookies to enhance your experience, personalise content, and analyse website traffic. You can control cookies through your browser settings or our cookie banner.

For more details, see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date.”

11. Contact Us

If you have any questions or concerns about your privacy:

Email: hello@wegugo.com
Post:
Fluent Path Ltd
Unit A, 82 James Carter Road
Mildenhall Industrial Estate
Suffolk
IP28 7DE

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk